Terms, Refund, Returns & Communication Policy

By accessing or using the Website, you represent and warrant that you are at least 18 years old or have reached the age of majority in your jurisdiction. If you are accessing or using the Website on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind such entity to these Terms.

• Product Availability: All products displayed on the Website are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.
• Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service without prior notice.
• Payment: Payment for purchases made through the Website must be made using the available online payment options. By providing payment information, you represent and warrant that you have the legal right to use the payment method you provide.
• Order Confirmation: Upon completion of your order, you will receive an email confirmation detailing your purchase. This email confirmation does not constitute our acceptance of your order but rather confirms that we have received your order.
• Advertising and Marketing Practices: We are committed to fair and transparent marketing and advertising practices. Robbialac Sri Lanka shall not make any deceptive, misleading, or anti-competitive claims in any of its advertisements.
• Special Offers: Any special offers or free trials will be clearly stated in the website, including all eligibility requirements and the duration of the offer; we ask that you read them carefully.
• Product Descriptions: All product descriptions provided on our website are accurate and should be sufficient to enable you to make informed purchasing decisions. If there are any questions please contact us.

At Robbialac Sri Lanka, we are committed to providing prompt and efficient delivery services for your convenience. This Delivery Policy outlines the terms and conditions regarding the delivery of products purchased through our website, Robbialac.lk.

3.1 Delivery Areas, Timeframes & Charges

1. We currently offer delivery services covering the whole island under our standard delivery free of charge which may vary between 4 to 14 days and Delivery times may vary depending on your location and the availability of products.
2. Delivery charges will be clearly indicated at the time of checkout based on your selected options and estimated delivery times will be provided to you at the time of purchase. While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances such as weather conditions or transportation issues may cause delays. In such cases, we will notify you promptly.

• Once your order is confirmed, our delivery team will prepare your order for shipment.
• Our delivery team will make every effort to deliver your order to the specified delivery address. If no one is available to receive the delivery, we may leave the package in a secure location or with a neighbour or reschedule the delivery at our discretion.

You can track your order by logging into your account on our Website and accessing the order tracking section.

• If you encounter any issues with your delivery, please contact us immediately at [0777 577 572].
• We will work to resolve any delivery-related issues as quickly as possible.

At Robbialac Sri Lanka, we are committed to ensuring your satisfaction with every purchase made through our website, Robbialac.lk. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your convenience and peace of mind. Please review the following guidelines for returning items and requesting refunds:

Eligibility for Returns and Refunds

• To be eligible for a return and refund, the following conditions must be met:
• The item must be unused and in the same condition as when you received it.
• The item must be returned within 07days from the date of purchase.
• You must provide proof of purchase, such as a receipt or order confirmation.
• Handling fees charged by bank will not be refunded

Initiating a Return or Refund

• To initiate a return or refund, please contact our customer service team at 0777 577 572. Provide your order details and the reason for the return or refund request.
• Our customer service team will guide you through the process and provide you with further instructions, including whether your request is eligible for a return, refund, or exchange.

Return Shipping

• If your return is approved, you will be responsible for shipping the item back to us.
• Please ensure that the item is securely packaged to prevent damage during transit.
• You may choose your preferred shipping method, but we recommend using a trackable shipping service to ensure that the item reaches us safely.

• Once we receive your returned item and verify that it meets our return policy criteria, we will process your refund or exchange.
• Refunds will be issued to the original method of payment used for the purchase. Please allow 30 days for the refund to be processed and reflected in your account.
• If you opt for an exchange, we will ship the replacement item to you promptly, subject to availability.

Certain items are not eligible for return or refund, including:

• Gift cards or vouchers.
• Customized or personalized products.
• Products that have been used or damaged by the customer.

In certain cases, returns and refunds may be subject to additional terms and conditions as determined by Robbialac Sri Lanka.

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team at 0777 577 572. We are here to assist you and ensure that your shopping experience with us is satisfactory.

All Content, features, and functionality on the Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, are the property of Robbialac Sri Lanka or its licensors and are protected by copyright, trademark, and other intellectual property laws.

In no event shall Robbialac Sri Lanka, its affiliates, or their respective officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, revenue, data, or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, the Website or any Content provided on or through the Website.

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without giving effect to any principles of conflicts of law.  We will endeavour to settle any claims amicably, failing which any legal action or proceeding arising out of or relating to these Terms or the Website shall be brought exclusively in the courts of Sri Lanka.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

This Privacy Policy describes how Lankem Ceylon PLC (“Robbialac Sri Lanka,” “we,” “us,” or “our”) collects, uses, and discloses information that we collect from Users of the Robbialac.lk website (the “Website”).

8. 1. Information We Collect
9. Personal Information: When you use the Website, we may collect personal information that you provide to us, such as your name, mobile number, contact number, email address, billing address, shipping address, and national identity card number.
10. Usage Information: We may also collect information about your use of the Website, including your browsing history, search queries, and interactions with the Website.
11. Cookies: We may use cookies and similar tracking technologies to collect information about your use of the Website and to improve your experience. You can disable cookies through your browser settings, but please note that some features of the Website may not function properly if cookies are disabled.
12. 2. Use of Information

We may use the information we collect for the following purposes:

• To provide, maintain, and improve the Website;
• To process and fulfill orders made through the Website;
• To communicate with you about your orders, account, or other inquiries;
• To send you promotional materials and offers that may be of interest to you;
• To analyze how Users interact with the Website and to improve our products and services;
• To comply with legal obligations or as otherwise required by law.

8. 3. Disclosure of Information

We may disclose your information to third parties in the following circumstances:

• To our service providers and vendors who assist us in operating the Website or fulfilling orders;
• To comply with legal obligations or as otherwise required by law;
• With your consent or at your direction.

8.4. Data Security

We take reasonable measures to protect the security of your personal information and to prevent unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. 5. Third-Party Links

The Website may contain links to third-party websites or services that are not owned or controlled by Robbialac Sri Lanka. We are not responsible for the privacy practices or Content of such third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

8. 6. Children’s Privacy

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

8. 7. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Privacy Policy.

8. 8. Contact Us

If you have any questions about this Privacy Policy, please contact us at 0777 577 572.

At Robbialac Sri Lanka, we value clear and effective communication with our customers. This Communication Policy outlines our approach to communication and the channels through which you can reach us for assistance, inquiries, or feedback.

9.1. Communication Channels

1. Customer Service: Our dedicated customer service team is available to assist you with any questions, concerns, or assistance you may require. You can reach our customer service team via the following channels:

• Phone: 0777 577 572
• Email: robbialac@lankem.lk

1. social media: You can also connect with us on our official social media channels for updates, promotions, and general inquiries:

• Facebook:
• Instagram:
• Twitter:

9.2. Response Times

1. We strive to respond to all inquiries and messages in a timely manner. Our goal is to acknowledge your message within [insert timeframe] hours and provide a resolution or response as soon as possible.
2. Please note that response times may vary depending on the nature and complexity of your inquiry.

9. 3. Business Hours
10. Our customer service team is available during our regular business hours:

• Monday to Friday:
• Saturday: Closed
• Sunday: Closed

1. Messages received outside of business hours will be addressed during the next available business hours.

9. 4. Professionalism and Courtesy
10. We are committed to providing courteous and professional communication with all our customers.
11. We expect all communication to be conducted in a respectful manner, and we reserve the right to terminate communication that is abusive, offensive, or inappropriate.

9. 5. Feedback and Suggestions
10. We welcome your feedback and suggestions on how we can improve our products, services, and communication practices.
11. Please feel free to share your thoughts with us via any of the communication channels mentioned above.
12. 6. Privacy and Confidentiality
13. We respect your privacy and confidentiality. Any information shared with us will be handled in accordance with our Privacy Policy.
14. Please refrain from sharing sensitive personal information, such as credit card details, via public communication channels.
15. 7. Changes to Communication Policy
16. We reserve the right to modify this Communication Policy at any time without prior notice. Changes will be effective immediately upon posting on the Robbialac.lk website.
17. Your continued use of our website and services after any modifications to the Communication Policy constitutes acceptance of those changes.
18. 8. Contact Us

If you have any questions or concerns about our Communication Policy, please don’t hesitate to contact our customer service team at [0777 577 572].

• We reserve the right to modify this Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on the Robbialac.lk website.
• Your continued use of our website and services after any modifications to the Delivery Policy constitutes acceptance of those changes.